Contact: Animal Shelter Inc. 17 Laurelwood Road Sterling MA 01564 Email: staff@sterlingshelter.org Phone: (978) 422-8585 Fax: (978) 422-8574 Note:  At this time we are only able to process orders on-line and have limited product support.  All orders are billed and shipped by petstoresusa.com  Please contact them directly for all product and customer related support.